At Almarai, we define our stakeholders as people or groups of people who can impact or who can be impacted by our business activities or relationships. We seek to understand and respond to the views and concerns of our diverse stakeholders who influence our business practices and corporate priorities.
The following table provides an overview of our key stakeholders, highlighting their significance to Almarai, their specific needs and expectations, the communication methods we use to engage with them, and the actions we take to meet their requirements:
Shareholders/ Investors
Provide essential capital for sustainable growth. Almarai’s future growth and success ultimately depend on its ability to attract investment domestically and internationally.
Financial performance, efficient production, growth, dividends, contribution to economic development, share price, data disclosure and credibility, customer satisfaction and market share.
Board of Directors meetings, public reports, Shareholders’ Rights Policy, Investor Relations, Almarai Code of Conduct, Reporting Violation Policy and Global Anti- bribery & Corruption Policy and Procedures.
Annual Report, Corporate Governance Code, Financial reports, Earnings presentations, Net income growth, Sustainability Report.
ConsumersOur consumers are the core of our business. We aim for consumers throughout the region to choose Almarai first for their food and beverage needs.
Product and ingredients quality, freshness, and safety, product nutritional value and health implications, product price, brand reputation, environmentally sound production practices, animal welfare, fair and ethical marketing, international recognition.
Direct communication channels, social media channels, visitor tours, website, call center AND electronic mail.
Direct dialogue with consumers on social media, including Facebook, Twitter, YouTube, Instagram, and more, monthly consumer surveys, consumer hotline and WhatsApp.
EmployeesOur employees are vital to our business success, as their commitment, dedication, and intellectual capital drive innovation within our organization and help us achieve our strategic goals.
Fair payment and benefits, equal opportunity, engagement and motivation, transparent hierarchies, job security, training and career development, safe work environment and grievance mechanisms.
HR Policy, training and development program, training needs analysis, employee grievance mechanism and employee satisfaction surveys (on an ad hoc basis).
Housing allowance and transport, life/medical insurance, annual service award, recreational activities for work/life balance, talent assessments, e-learning and training program, management courses, Almarai Academy, Graduate Professional Trainee Program and WE@Almarai.
Governmental Regulatory BodiesWe highly value our relationships with regulators and government stakeholders, as they play a crucial role in helping us manage business risks and ensure the production of safe, high-quality products for our consumers. We are dedicated to adhering to all legal and regulatory requirements.
Compliance with national legislation and regulation, contribution to economic development, environmentally sound production practices, GHG emissions and impact on climate change and international recognition and certificates.
Internal audit, stakeholder meetings and open dialogue, public reporting and working closely with regulators to develop improved standards.
Corporate Governance Code, Annual Report, Sustainability Report, regulatory team meets regularly with government bodies, corporate affairs team meetings and government forums.
Civil society
organizationsAs a people-centric business, we believe in contributing to the communities where we operate to build trust and strong relationships. We are dedicated to ensuring that access to quality and healthy food is a right, not a luxury.
Corporate Social Responsibility (CSR) and engagement, funds and financial support, GHG emissions and impact on climate change, data disclosure and credibility, animal welfare, environmentally sound production practices and contribution to social and economic development.
CSR activities, student learning opportunities and food donations.
Food support for lower-income and vulnerable groups, educational awards, Dairy and Food Polytechnic and Almarai Driving School.
